Refund policy

Last Updated: 1-01-2024

Thank you for choosing Flow Greenly, your trusted partner in affordable and sustainable living. We are committed to providing you with high-quality, eco-friendly products that align with our mission to make a positive impact on the planet. To ensure a transparent and hassle-free shopping experience, please read our return and refund policy carefully.

1. Return Policy

1.1 Eligibility for Returns

  • You may initiate a return within 20 days of receiving your product.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns are only accepted for products purchased directly from Flow Greenly.

1.2 How to Initiate a Return

  1. Contact our Customer Service team at sales@flowgreenly.com or call us at +1 773-512-1404 to request a return authorization.
  2. Our team will provide you with detailed instructions on how to return the product.

1.3 Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.
  • To know more about our shipping policy.

1.4 Refund Process

  • Refunds will be issued to the original payment method within 5 business days of receiving and inspecting the returned product.
  • Please allow an additional 2-3 business days for the refund to reflect in your account.

2. Refund Policy

2.1 Eligibility for Refunds

  • Refunds will be issued for products returned in accordance with our return policy.
  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

2.2 Cancellations

  • Orders may be canceled within 24 hours of purchase. Please contact us promptly at sales@flowgreenly.com to request a cancellation.

3. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 7 days of receiving the item to arrange for a replacement or refund.

4. Contact Information

Flow Greenly

  • 📞 Phone: [+1 773-512-1404]
  • 📩 Email: sales@flowgreenly.com
  • 🏦 Office Address: 11130 King Street, Franklin Park, IL 60131, United States

Business Hours:

  • 9.00 am - 4.00 pm (CST) (Monday to Friday)